WARRANTY AND RETURN CONDITIONS

1. WARRANTY CONDITIONS

The www.brands.ist website is an e−commerce activity that enables the display and sale of products by bringing together the contracted suppliers electronically.

Unless otherwise stated, the products are under the guarantee of the contracted brands. In order for the warranty conditions to be valid, make sure to check the products during the cargo delivery. When you see a damage, keep a record and do not get the product. Changes made on the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

In order to prevent credit card fraud, the accuracy of financial and address∕phone information must be confirmed first, so that customers who place an order on the website for the first time can reach the procurement and delivery stage. In order to check this information, if necessary, the customer who has the credit card or the relevant bank can be contacted.

If a defective product reaches you, you must immediately send the product to the address written in the sender section on the cargo package, with a counter payment. Depending on the stock status of the contracted brand, the new product will be delivered as soon as possible.

After the payments made by credit card or EFT, the authorized team of www.brands.ist performs stock control. In case of stock error, www.brands.ist reserves the right to return the payment.

2. RETURN TERMS

You can return the products you purchased on www.brands.ist within 14 (fourteen) days from the date of receipt of your order without stating any reason. The return of products such as swimsuits, bikinis and underwear may not be accepted by the brands due to hygienic reasons, the detailed list of the products that cannot be returned can be found in the following article.

‍‍In order for your return to be processed, you must submit your return request via sales@brands.ist. You can send your request in writing together with the product you are returning. You should send the product you want to return to the address written in the sender section on the cargo package. The product to be returned and the box, if any, must be undamaged and unused. Returns of products such as swimsuits, bikinis and underwear are not accepted for hygienic reasons.

Phone: 0212 244 18 76

Email: info@brands.ist

MNG Cargo Customer No: 455017675

Sürat Cargo Customer No: 1207110849

Shipping: You can send your request in writing together with the product you are returning. You should send the product you want to return to the address written in the sender section on the cargo package. The product to be returned and the box, if any, must be undamaged and unused. Returns of products such as swimsuits, bikinis and underwear are not accepted for hygienic reasons.

A. ITEMS THAT CANNOT BE RETURNED

a) Products specially prepared for the person on which the name of the person or a letter in his name is embroidered,

b) Cosmetics, swimwear, bikini, beachwear, underwear, etc. Products that are not hygienically suitable for return, including but not limited to textile products,

c) Products damaged by misuse,

d) Products used, fitted or worn within the return period,

e) Gelatin or products that have been opened for once,

f) Earrings for hygienic reasons,

cannot be returned in any way.

It is not possible to return or change the products you bought from our website in other stores where our products are sold. Likewise, products purchased from other stores where our products are sold cannot be returned or exchanged, as stated above.

B. REFUND OF PAYMENTS

a) If the product is paid by money order, a refund will be made to your account within 10 (ten) business days.

b) If the payment for the product is made by credit card, the refund is made within 15−20 working days, depending on the transacting bank. This procedure is regulated by banks, not by our company.

c) If the product is paid in installments, the relevant amount will be paid by your bank, taking into account the installments used.

It will be credited back to your credit card account each month.

3. TERMS OF CHANGE

Within 14 days after receiving the product you ordered, you can return the product unused with its original box, invoice and cargo package. You can e-mail the model, color and size information of the new product you want to change to returns@brands.ist or you can send it by phone at +90 (212) 244 18 76. If the supplier covers the return of the product to be exchanged, you must send it to the address written in the sender section on the cargo package with the cargo company to which the order has been sent, with a counter payment. Our company cannot be responsible for the cargo sent to the wrong address.

4. DISCOUNT CODES

Discount coupons are for single use unless otherwise stated by our company. The code used on the returned product cannot be used again in another purchase.

If the products you have left after the return and the products you decide to buy together do not meet the campaign conditions, the discount code will be cancelled. The price of the products you have left without discount or campaign is calculated and the difference is collected from the refund amount.